Most screen problems fall into a few categories. Work through the checks below first — they resolve the common cases, and if they do not, the information you gather is exactly what support will ask for.
Check that the screen has power and that any power switch or breaker serving it has not been turned off. Venue cleaning and closing routines are a common culprit.
If the screen has power but shows nothing, note whether any status light is lit on the screen or on the device attached to it, and contact support with that detail.
Content syncs over the venue's internet connection. If that connection has been down, a screen can keep showing the last thing it successfully received.
Confirm the venue's internet is working, then allow a few minutes for the screen to catch up on its own. If it has not updated after that, contact support.
If the content is current but not what you wanted, that is usually a scheduling or playlist question rather than a fault — you can change it yourself through the Videri Ignite app. See Edit content.
If the content is not yours at all, contact support, as the screen may be assigned incorrectly.
Having these ready will get the problem solved considerably faster:
Send it to support@bartalknetwork.com, or call or text . Full details are on Contact us.